Help Center

Frequently Asked Questions

Everything you need to know is here. If you cannot find your answer, feel free to contact us.

Orders & Payment

You can request changes by contacting us before your order is shipped. Once the order enters shipping workflow, changes are no longer possible.
We accept credit cards, debit cards, and online banking options. All transactions are secured with 256-bit SSL encryption.
Yes, installment options are available with selected bank cards. Eligible installment plans are shown automatically at checkout.
Your order is confirmed immediately after successful payment, and a confirmation email is sent to your inbox.

Shipping & Delivery

Orders are dispatched within business days and delivery usually takes 2-4 business days. Local deliveries may arrive sooner.
Yes, free shipping is available above a certain order threshold. Standard shipping fees apply below that amount.
Once your package is handed to the carrier, we email your tracking number so you can follow the shipment in real time.
At the moment, shipping is limited to our active regions. International shipping options will be expanded soon.

Returns & Exchanges

You can request a return within 14 days of delivery. Items must be unused, with tags attached, and in original packaging.
The first return request for an order is free. Additional return shipments for the same order may include a shipping fee.
You can request an exchange via our contact form or email. Exchanges are processed based on stock availability.

Products & Quality

Our products are made with premium fabrics selected for comfort and durability, with a strong focus on responsible sourcing.
We use high-quality DTG and screen-print techniques. Both methods are designed to be durable against fading and cracking.
Wash inside out at 30C, avoid tumble drying, and do not iron directly on printed areas to preserve print quality.

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