Frequently Asked Questions

Because our items are printed on-demand specifically for you, production begins shortly after payment. Please contact us immediately at hello@definova.shop if you need to adjust sizing or shipping details.

We accept all major credit/debit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and Shopify Shop Pay. Transactions are processed over 256-bit SSL encrypted channels.

Sales taxes are calculated automatically at checkout according to local and state tax laws.

You will receive an order confirmation email immediately with your summary, followed by tracking updates once fulfillment starts.

Standard US shipping takes 3–5 business days after fulfillment. Expedited 2–3 business day options are available at checkout.

Yes! We offer free standard US shipping on all orders over $75.

As soon as your package is dispatched, we send a tracking link with real-time delivery milestones.

Yes, we deliver worldwide with full end-to-end tracking to over 180 countries.

We offer a 30-day satisfaction guarantee. If your piece arrives defective or misprinted, we replace it or refund you immediately.

Please review our Size Guide before placing an order. If you still need an exchange, email hello@definova.shop and our team will guide you.

Approved refunds are credited to your original payment method within 3–5 business days.

We use premium 100% combed organic ring-spun cotton and bespoke heavyweight apparel built for longevity.

Our designs are printed using state-of-the-art Direct-to-Garment (DTG) inks that bond with cotton fibers for a smooth, breathable, and crack-resistant finish.

Machine wash cold inside out with similar colors. Tumble dry on low or hang dry to preserve print vibrance for years.